Refund & Return Policy
Thank you for shopping with Keep Shopping New. We want you to have a smooth and satisfying shopping experience. Please read our Refund & Return Policy below.
7-Day Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must:
- Be in the same condition that you received it
- Be unused and unworn
- Have original tags attached
- Be in its original packaging
- Include the receipt or proof of purchase
To start a return, please contact us at: karvio.ventures@gmail.com
Damages & Issues
Please inspect your order upon delivery and contact us immediately if:
- Your item is damaged
- Your item is defective
- You received the wrong product
This helps us evaluate the issue and resolve it quickly.
Exchanges
If you wish to exchange an item, the fastest way is:
- Return the original item
- Once your return is approved, place a new order for the desired product
Refunds
We will notify you once we have received and inspected your returned item. We will inform you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 3–4 business days. Please note:
- Your bank or card issuer may take additional time to process and post the refund
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: karvio.ventures@gmail.com
Address: 16066, Tower I, 14th Avenue, Gaur City 2, Greater Noida, Ghaziabad, UP, 201009, India